Have you ever wondered why executives remain sceptical about their value of IT investments and respond by questioning IT expenses ? Have you ever wondered how your efforts and performances in IT and the business areas contribute to the goals and strategic directives of your organization? Have you ever considered how to transform your IT organization to world-class excellence using innovations and outsourced mode of operations? Have you questioned the rationale for decision making used by executives and senior managers for allocating and optimizing the utilization of IT resources? Have you ever wondered how to influence and transform your organization's culture and effect change during the management and delivery of IT services? Have you wondered why your IT organization has so many bureaucratic administrative processes and excessive management overhead, with overly complicated decision-making processes? Have you ever wondered why your IT organizations, especially in the public sector, resist automation of their internal processes, while promoting automation of their organization's business processes? Have you ever wondered how CIOs and managers manage the delivery of IT services with ego, status and politics and without measurement and improvement of business and IT services? Have you ever wondered why there are so many long term external management consultants in your IT organization, complemented with heavy internal management overhead? Have you ever wondered what is results-based management and how it differs from traditional IT management, in terms of accountability, transparency, sustainability and integration? Have you wondered about your IT organization's IT Service Delivery Life Cycle (SDLC) and how it supports the management, measurement and delivery of IT services in your organization?.
Have you ever wondered why some IT projects in your organization progress smoothly and are successful while others are filled with problems and fail? Have you ever wondered what are the success factors for project success in your organization and what are the factors for project failures? Have you ever wondered why some well planned and documented projects produce the wrong desired results and poorly planned and documented projects produce the right desired results? Have you wondered why your PMO has so many bureaucratic administrative processes and excessive meetings, with overly complicated project management decision-making processes? Have you ever wondered how project managers manage the delivery of IT projects with complex status reports and without measurement and improvement of project deliverables, WBS, project management software and dashboards? Have you ever wondered why there are so many long term external project management consultants in your IT organization, complemented with heavy internal project management overhead? Have you wondered about how your IT organization's Project Delivery Life Cycle (PDLC) supports the management and delivery of projects in your organization? Have you ever considered using collaboration tools
instead of the traditional heavy process-oriented methods?
In these on-line courses, we will address these and many other questions, using scenarios. At the beginning of each course module, you will be provided with "questions to think about", which will form the basis for the scenarios discussions. You will be asked to share your perspectives and recommended solutions. During each course module, you will be provided with various frameworks, scenarios and practical examples, using Integrated IT Performance Measurement Dashboards. You will learn what it takes to apply the concepts within your particular environment, using scenarios. At the ending of each course module, a set a testing questions will be provided to confirm your understanding and applicability of the contents. You will also reflect on your own views and experiences for improvements after completing the course. Finally, you will obtain a certification of completion, after passing the final 3-hour exam.